This article summarises the Intelligentcontract.com service availability and Service Level Agreement commitment to our customers.
We aim to provide service availability no less than 99.5% of the time. This is in line with our hosting partner’s stated service availability.
Service Level Agreement
Should an issue be encountered our agreed SLA to fix the issue is as follows:
|P1||Not able to Login or an issue with no workaround
||2 hours||4 hours
|P2||Substantive issue but where a workaround exists
||8 hours||Up to 7 days
|P3||Requests or minor issues
||8 hours||Allocated a release window on request
Please note that the response and fix times shown refer to UK standard business hours of 9.00am to 5.30pm Monday to Friday excluding UK Public Holidays.