There maybe rare instances where we will need network log information to diagnose an issue that may be occurring.  This will be an issue that we cannot reproduce successfully and require the logs to be generated by the User themselves as it may be directly related to either their machine or organisations network.  


If we do require you to send us these network logs, follow these 4 steps:


1. Open the Developer Console

2. Switch to the Network tab

3. Reproduce the problem

4. Export the Network log

Step 1: Open Developer Tools

  1. Open Microsoft Edge
  2. Navigate to the webpage where you are encountering the issue
  3. Open Developer Tools by either:
    • Press F12 on your keyboard.
    • Press Ctrl + Shift + I.
    • Right-click anywhere on the webpage and select Inspect from the context menu.
    • Click on the ... on the top right of the web browser.  Choose 'More Tools' and then choose 'Developer Tools' from the drop downs.


Fig 1 - Opening the Developer Tool panel


The Developer Tool panel will then open either to the right or at the bottom of your screen. The intelligentcontract screen will adjust in size to accommodate, you will still be able to see and use the screen in full.


Fig 2 - Developer Tools panel


Step 2: Switch to the Network Tab


In the Developer Tool panel, find the Network tab at the top - you may have to hover over the 'Network' icon to identify it.


Fig 3 - Identifying the Network option


Click this Network icon and the bottom part of the panel will update to show the network information.


Fig 4 - Selecting the Network panel


Step 3: Reproduce the Problem


Make sure the 'Record Network log' option is enabled (this should be automatic, but to ensure it's running look for a red dot in the top left of the Network panel. If the dot is gray, click it to start recording.


Fig 5 - Recording the network log


Now reproduce the problem - the panel will update, recording all your actions and movements.


Fig 6 - Recording the issue


Step 4: Export the Network Log


Once the issue is reproduced, go to the Developer Tool panel and click on the download icon.


Please note you may need to widen the developer panel to see this icon by extending the edge by dragging it left to make it wider.


Fig 7 - Exporting the Network log file


Click on the download icon to export the network log file. A save pop up screen will open, save the file. The file will be in a .har format.


Step 5: Share the Log File


You can now share this .har file with the Support Team by attaching it to an email, replying to a Support ticket or uploading it to your preferred platform.


Use the'X' on the top right of the Developer Tools panel to close.  The intelligentcontract screen will adjust to the full screen again.


Fig 8 - Closing Developer Tools


If you have any questions about the instructions above please contact us at [email protected]