Common Questions

Why is Reporting very slow to load?
Some Chrome extensions by default will slow down the speed of the Reporting tool. We have found that Last Pass is one of these extensions.  If you have ...
Tue, 5 Sep, 2023 at 9:50 AM
What is the Original System Reference (OSR)?
An Original System Reference or OSR is an alternative unique reference for each individual record.  No record of the same entity can have the same OSR refer...
Wed, 31 Jan, 2024 at 2:21 PM
"Username is already taken"
Question:  When trying to create a new User record I keep getting a 'Username is already taken' error message when I try to save.  Why is this happ...
Mon, 3 Feb, 2025 at 3:28 PM
Where should Financial queries go to?
All financial queries such as: Renewals Request for invoices Cancellations Billing information updates Please send you enquiry to [email protected]...
Thu, 13 Mar, 2025 at 10:35 AM