If you require technical support it might be sometimes necessary for a support agent to access your Intelligentcontract account. An agent can only access your account if you explicitly give them access to your account.
Support are able to access your account to diagnose issues or to assist you with using a particular feature.
When you contact support, the agent will guide you through the steps to allow access. An article ( https://support.intelligentcontract.com/a/solutions/articles/22000242827-allow-a-technical-support-agent-to-access-your-account ) has been added to the knowledgebase to explain the process in detail